Snowflake offers different levels of customer support to meet the needs of its users. These levels typically include:
This level of support generally includes access to Snowflake’s documentation, knowledge base, and community forums.
Users can submit support tickets for assistance with technical issues or questions.
This level of support offers more personalized assistance, including faster response times and dedicated support engineers.
Users receive access to priority queues for support tickets and can get help with critical issues.
This is the highest level of support that Snowflake offers, with the most comprehensive assistance.
Users get access to a designated Technical Account Manager (TAM) who provides strategic guidance and helps with optimizing Snowflake’s usage within your specific environment.