Customer success and sales functions at high-tech companies are quite complex. Customer touchpoints include direct sales, partners, vendors, resellers, and many other channels of interaction. At the same time, many high-tech companies have complex product portfolios including hardware, embedded systems, licensed software, SaaS, services, and more. As a result of this complexity, managing customer experience and supplier transparency remains a challenge for most high-tech firms. In this session, learn from Capgemini on:
*How leaders leverage the Data Cloud to improve growth and collaboration with partners
*Best practice playbooks for mobilizing your data to drive business initiatives
*Real-life stories about transformations from the high-tech sector