Improving Customer Experience and Supplier Transparency with the Data Cloud

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Improving Customer Experience Data Cloud Capgemini

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Presentation Description:

Customer success and sales functions at high-tech companies are quite complex. Customer touchpoints include direct sales, partners, vendors, resellers, and many other channels of interaction. At the same time, many high-tech companies have complex product portfolios including hardware, embedded systems, licensed software, SaaS, services, and more. As a result of this complexity, managing customer experience and supplier transparency remains a challenge for most high-tech firms. In this session, learn from Capgemini on:
*How leaders leverage the Data Cloud to improve growth and collaboration with partners
*Best practice playbooks for mobilizing your data to drive business initiatives
*Real-life stories about transformations from the high-tech sector

Presentation Track: Industry Solutions Spotlight
Presentation Date: November 29, 2020
Presentation Speaker(s): Goutham Belliappa
Frank’s Comment: I don’t know a ton of people from Capgemini so I’m going to pass with thoughts on this. Again, just another consulting – hit or miss – you never know.

Overview ITS:

In this session, we discuss how to improve customer experience and supplier transparency with the data cloud. The speakers touch upon customer obsession and characteristics of effective data foundations. Explaining 3 different architecture patterns, they emphasize that a purpose driven data cloud is the best and paired with embedded analytics, the future of data sharing.
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