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Are there any specific guidelines to follow when participating in Snowflake’s Community?

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Are there any specific guidelines or etiquette to follow when participating in Snowflake's Community discussions?

Daniel Steinhold Answered question July 25, 2023

Yes, there are specific guidelines and etiquette to follow when participating in Snowflake's Community discussions. Adhering to these guidelines ensures a respectful, inclusive, and productive environment for all participants. Here are some key guidelines to keep in mind:

1. Be Respectful: Treat all community members with respect and professionalism. Avoid personal attacks, offensive language, or disrespectful behavior. Maintain a positive and constructive tone in your interactions.
2. Stay on Topic: Keep discussions relevant to Snowflake and related topics. Avoid going off-topic or engaging in unrelated discussions that may distract from the purpose of the Community forums.
3. Be Clear and Concise: When asking questions or providing answers, be clear and concise in your communication. Use proper grammar and punctuation to ensure your message is easily understandable. Avoid excessive jargon or technical terms that may confuse others.
4. Search Before Posting: Before starting a new discussion or asking a question, search the Community forums to see if a similar topic or question has already been addressed. This helps avoid duplicate discussions and allows you to benefit from existing answers and solutions.
5. Provide Details: When seeking help or asking questions, provide relevant details about your issue or challenge. Include any error messages, steps you've taken, and expected outcomes. The more information you provide, the easier it is for others to understand your situation and provide accurate assistance.
6. Be Appreciative: Show appreciation for the help you receive. Thank individuals who provide valuable insights, solutions, or guidance. A simple "thank you" goes a long way in recognizing and acknowledging the contributions of others.
7. Follow Code of Conduct: Abide by the code of conduct set by Snowflake and the Community platform. Familiarize yourself with the specific guidelines and policies outlined by Snowflake for Community participation and ensure compliance with them.
8. Respect Privacy and Confidentiality: Do not share sensitive or confidential information in the Community forums. Respect the privacy and confidentiality of individuals and organizations. If necessary, communicate such matters through appropriate private channels.
9. Be Patient and Supportive: Understand that participants in the Community forums may have varying levels of expertise and experience. Be patient and supportive, providing guidance and assistance to the best of your ability.
10. Report Issues: If you come across any inappropriate behavior, spam, or violations of Community guidelines, report them to the Community moderators or administrators for appropriate action.

By adhering to these guidelines, participants can create a welcoming and collaborative environment in Snowflake's Community, fostering productive discussions and knowledge sharing among users.

Daniel Steinhold Answered question July 25, 2023

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